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Restart your computer. |
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Make sure your username and password are entered in all lowercase. |
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Make sure you are using the correct dial-up access phone number. |
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Make sure the telephone cord is plugged into the "Line" jack of the modem, NOT the "Phone" jack. |
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If you are using an external modem, make sure the power is turned on, and the serial cable is plugged into the computer. |
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If you have call waiting, and you can't/don't disable it, incoming calls may disconnect you from the Internet. |
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If you are getting disconnected after checking your email in Microsoft Outlook Express, check this connection setting. |
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Verify your dial-up access settings. |
Check Email
